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Terms and Conditions
When you visit www.lastlove.es or buy a product on it, you agree to be bound by these terms and conditions.
General information on this website is provided below:Av. Castell d'Aro, 40
17250 Platja d'Aro (Spain)
77115781R
Email: info@lastlove.es
1.Order
Your order shall be deemed placed when you complete the final step of the order process clicking on “place order”. By placing an order, you agree & accept the Terms and Conditions, including all policies such as the Privacy Policy and return sections.
If it happens that a product you ordered is not available, we will inform you immediately.
2. Prices / Payment
All prices are stated in Euro and include VAT.
We offer 2 ways of payment: You can pay through credit card or Bank Transfer.
3. Shipping
SHIPPING PRICES:
- European countries: FREE SHIPPING with signature on delivery, tracking number and full insurance.
- Out of Europe Countries with full insurance and signature on delivery: 50€. Shipping costs are automatically calculated on the check out.
We work with different companies, UPS or DHL depending on the destination.
As soon as your order is shipped, you will receive an email indicating your order tracking number. With this your can track your order any time.
Most items will be dispatched within 24 hours, but always within 48 hours.
It takes 2-3 working days to deliver your order in Europe.
Outside Europe 5-10 days.
We cannot change the delivery address for a redelivery.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
International customers who reside outside the UE or in the Canary Islands, Ceuta and Melilla, are responsible for all custom duties, tariffs and import taxes incurred in shipping.
Import duties, taxes and charges are not included in the price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine possible additional costs.
4. Returns
If you want to return your item, you need to send us an email (info@lastlove.es) in the next 48 hours the item is received explaining the reason.
As soon as possible we will contact you to manage the package pickup with our courier.
From 48h. from the reception of the handbag, no type of return or exchange will be accepted.
Return Shipping Costs are not refundable.
Once the item is received and checked by our team, and if it’s in the original conditions and with tag, you will be fully refunded (less return shipping costs).
No exchanges / refunds are allowed for sales made for other professional companies.
For Purchases Out of European Union:
Important: If you will return an item, as no sales is taken place, this is a temporary import. Please mark the customs value as 0€ and write it as a RETURN with the sale invoice available outside of the pack. If your return result in Customs payment, it may be deduced from your refund.
Eventual loss/difference due money conversion are not our responsibility.
The original and return shipping costs, as well as any damage not previously presented, must be paid by the customer.
5. Pay it in installments
It's possible to pay in installments on all our items.
Our terms are as follows:-
Payment: 20% down payment (deposit).
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Balance must be paid until maximum 60 days. You may choose between several small payments during the period or one total payment in the end. There are no extra fees or interests.
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Items are not shipped until entirely paid off.
The payments must be made by bank transfer.
Returns/Exchanges:
Returns or exchanges are not accepted on this kind orders. Please be sure you review the item description and photos thoroughly before making a purchase.
Expiration/Cancellation:
All installments must be paid within 60 days. Any article not paid in full upon the expiration of the 60 days period will result in a cancellation of the order and the loss of your deposit.
Deposit is nonrenfundable.
For layaway cancellations, deposit is non-transferable and non-refundable. Changing handbags during this period is treated as cancellation. Result in a loss of your deposit.
Last Love also reserves the right to make select items unavailable for pay it in installments.
6. Product information
We make big efforts to make sure colors and descriptions of our products are as accurate as possible. However, please be aware that the image and color quality may vary from the actual product. Each item has a product description (color, size, condition, etc) and digital photographs.
7. Authenticity
We guarantee the authenticity of all our items. We do not buy or sell counterfeit, replicas or any item that its authenticity is questionable to our experts. We assure our products are 100% genuine and every doubtful item is automatically dismissed.
8. Applicable law and jurisdiction
The Terms and Conditions shall be governed by the laws of Spain, without regards to any rules or principles on conflicts of laws.
Any dispute, claim or controversy arising from or relating to The Terms and Conditions shall be resolved by the courts in Spain.